How self storage works
If you’ve not used it before, you may be unsure how self storage works. It’s really simple and we’re always happy to help and offer advice.
Our self storage units are available to everyone, both businesses and individuals. You can store your stuff for as little as two weeks or for as long as you like! We have some customers who’ve been with us for years.
Pretty much anything can be stored – as long as it’s legal. We do have a few restrictions, such as not storing flammable liquids, for safety reasons. We will make you aware of any items you can’t store, you can find more information here.
You will need to provide us with some identification when you come in to sign up – one photo id such as a driving license, as well as a utility bill with your address on it. You will pay initially upfront, then you will be billed for your unit on a monthly basis.
It is strongly advised that you have insurance for anything you keep in self storage. Some self storage companies don’t offer this or will provide it at an additional cost. Here, at The Space Program, we provide all customers with up to £20,000 worth of insurance for your belongings. This is free of charge.
Not all self storage facilities are the same. Each of our sites is manned by our Mission Controller during the week, from 8.30am until 5.30pm. Our customers have access to their units at all times, day or night. We provide you with a unique gate code to enable you to come and go as you wish. If you have any problems, we also provide you with an out of hours phone number to support you. Unlike some providers, we don’t charge anything extra for out of hours access.
It’s really easy to load and unload things into your container at our sites. All of our units are at ground-level and you can drive right up to them.
Security is really important to us. When you sign up, we will provide you with a heavy duty padlock (we don’t charge for these) and two keys. We don’t have copies of your key, so keep them safe. All of our units are also fitted with a lockbox for extra security (you can see how they work here). We have floodlights and security cameras for your safety.
We don’t tie you into lengthy contracts. Our self storage is very flexible, you just need to provide us with two notice when you wish to off-hire.
If you have any queries or other questions, please let us know and we’ll be happy to answer them.